Disgusted customer

At the end of September, I tried applying for a contract, and because my debit order bounced for the first time in 2 and a half years, I was declined. It was further explained that the premium of R299 + penalty fee of R70 was due. I was charged by the bank and Cell C for the failed debit order, absolute *******.

I phoned the Customer care centre the next day to confirm the banking details in order to make the payment. The consultant explained that I cannot pay Cell C direct because my account was handed over to SSDA Attorney's. I phoned them and was given an amount of R426.82 to pay. I was mortified that for a half a month arrears, I was handed over WITHOUT any prior notification.

I received a sms with the banking details but no beneficiary name. I phone in again, to ask what name do I use, only to be told R453 was due. Asked why the amount differed in a space of 2 minutes I was casually told it is the charge for the first call I made. Who the hell made the call, not the damn Attorney's but me!

I am truly appalled by this entire experience, utterly disgusted and shocked. How can you treat a customer of 2 and a half years in this way, and for 1 month non-payment. I will never use the services of CELL C ever again.

I will be taking this to the Ombudsman for further investigation.