Disgusted Cell C customer

Last year around July, a cellphonewhich is insured with CELL C INSURANCE was book in for repairs at Mall Of Africa, Ticket ID 483129 was logged. After months of backwards and forward and after paying 'access' on the 8th January 2021 Cell C sent an email indicating that cellphone is booked for repairs and it will take 7 to 14 business days to fix, on the 1st February an email enquiring about the status of the repairs was sent and Cell C responded on the 2nd February. In the respond, they say, "Kindly not on the information on the system itbadvise that the device of the customer was sent back to the store un repaired. We need confirmation if the device was re booked for further assistance."

This is total disrespectful of HELL C, all I need is my cellphone repaired.