1 reviews | Active since Feb 2022
DISGUSTED CELL C
I'm disgusted with the service I'm receiving from cell c after being a client for 8 to 10 years. I took out a new contract on the 21st of January.... I'm ever since waiting for my phone, when I took out the contract the IPhone 13 mini was on the contract deals and did the application etc. The consultant did not inform me that they don't have stock of any Iphones and for that matter what I found out today..., that they have been having problems with stock from last year October. HOW DO YOU SELL A CONTRACT IF THERE IS NO STOCK???? I have been phoning non stop trying to find out what is the update on this matter. I'm getting consultants putting down the phone on me, I'm getting consultants saying that I didn't pass my security questions, although it's all the right information that I give all the time. I don't know if consultants are working from home and doesn't feel like dealing with the matter or what's going on, but the service that I get from consultants are disgusting and they are wasting my time, as I have to sit with frustration phoning them and dealing with them. There is absolutely no feed back or updates from cell c, nobody is phoning telling me what is going on or anything, its complete silence. i think it's disgusting the way you are dealing with your customers and with this matter. I feel like canceling my contracts with cell c as clearly they are *********** in keeping their customers happy.
We sincerely apologies for the inconvenience caused.
Due to the increase in the use of technology, there is a rise in demand for components and chip sets that go into manufacturing electronic devices and goods. As a result, Cell C has been experiencing a challenge with the availability of devices through its partnerships hence the delay in delivery of the devices to customers. It is not certain at this stage when the shortages will improve, however we are in constant communication with our suppliers to monitor the situation and secure stock as becomes available.
^NT
We sincerely apologies for the inconvenience caused.
Due to the increase in the use of technology, there is a rise in demand for components and chip sets that go into manufacturing electronic devices and goods. As a result, Cell C has been experiencing a challenge with the availability of devices through its partnerships hence the delay in delivery of the devices to customers. It is not certain at this stage when the shortages will improve, however we are in constant communication with our suppliers to monitor the situation and secure stock as becomes available.
^NT