Disgusted by the service after being a customer for more than 17 years

**I have 3 contracts with Cell C (I used to have 4 when I had C-Fibre)

In February this year I was contacted by a Cell C consultant. He was very pleasant and reminded me that one of my contracts is due for an upgrade. I decided to take up the offer, as my niece needed a slightly better phone, and more data (of course). I chose the device and package, we finished all the formalities and I was promised to have my handset couriered to me within around 7 working days. A month passes, nobody contacts me. I call Cell C, only to be told that there is no stock of this handset in the country. I was promised it would be delivered shortly. Another 3 months has now passed with no communication from CellC. In the meantime, I am being billed for this new contract with no handset. My poor niece is still patiently waiting for her upgrade. As a customer since 2004, with multiple contracts I expect much better service than this, and will be taking my business elsewhere.