disgusted by the disrespect just for refusing to take up insurance

If it was possible i would give the CELL C insurance dep a 0 rating.

I took up a contract with Cell C on the 21st of July and on the forms that i signed i made it clear i dont want insurance. on the 23rd of July (2days after) i recieved a call from an agent offering me insurance.

I told the agent i'm not interested and he continued explaining things i was not interested in and i told him again and again that i'm not interested and then he went on to ask whats gonna happen to the router if i were to lose it, i told him i'll deal with that and he still wanted to know why i'm not interested so i told him i can't afford insurance that's when he started being personal with me now asking how is it that i can afford a router but i cant afford insurance.

When i told him he was being personal he said he's not he just want's to know how i can afford a router and but couldnt afford insurance, i asked if that's part of his job and he comfirmed and said yes it's part og his job coz he has to change my mind, i further asked if the call was recorded and he said yes and then after he was done disrespecting me he cut me off.

I call on Wednesday and i was sent from pillar to post until eventualy i was adviced the matter is ascelated to the compliance dep, kimberly who's supposed to be Mamomeed's team leader promised that he will call me on tuesday and he never called, wednesday he never called and when i called on thursday i was told they dont know who Mohamed is.

Today (Friday 03 August) Mahomed calls and says he apologises and i asked to speak to her team leader and he gace the phone to Kimberly. Kimberly claimed that Mahomed has been dealt with internally then i demanded a formal email from all 3 of them. Mahomed sent me an email and he didnt copy the team leader but the team leader didnt even follow up.

The tema leader sent me an email using a group email to which she didnt state her surname so basicaly i dont even know who i'm deleang with.

The line manager calls me hours later and she tell me they are based in durban but the address on their sigantures is Johannesburg.

CellC is a joke, had i known i was going to take up a contract with them.

I'm disgusted, they all say they have listened to the recording but no seems to care. goes to show this is normal to them.