RK
Rashid K

1 reviews | Active since Dec 2016

13 Nov 2017, 11:33

Disgusted by the call centre agent

Firstly, you should make sure that your outgoing calls are received with proper numbers and not just ********** which CANNOT BE CALLED BACK. Secondly, you should make sure your call centre agents are well trained and have good communication s****s. I was extremely busy and then get a call from ********** only to listen to background music and a call centre agent busy chirping in the background. After telling the call centre agent this and advised her that she should get trained before calling it became an argue. I disconnected the call. The call centre agent called back immediately and started shouting on the phone.

I hope all your calls are recorded and that something can be done about this. As for Cell C, thank god I am NOT on this pathetic network and NEVER will be!!!

0
Replies (2)
Cell C
Cell C's reply13 Nov 2017, 11:43
Official

Good morning Rashid

It is disappointing to learn the above and certainly not the way we render service to our customers as customer satisfaction is a priority for us. Sincere apologies for the poor service.

This will be addressed with the call centre manager to have this kind of behavior rectified.

Regards

Cell C | PN

Cell C
Cell C's reply15 Nov 2017, 11:36
Official

Good morning Rashid

As the matter was escalated, Lungile has contacted you and assisted.

Regards

Cell C | MM