1 reviews | Active since Dec 2016
Disgusted by the call centre agent
Firstly, you should make sure that your outgoing calls are received with proper numbers and not just ********** which CANNOT BE CALLED BACK. Secondly, you should make sure your call centre agents are well trained and have good communication s****s. I was extremely busy and then get a call from ********** only to listen to background music and a call centre agent busy chirping in the background. After telling the call centre agent this and advised her that she should get trained before calling it became an argue. I disconnected the call. The call centre agent called back immediately and started shouting on the phone.
I hope all your calls are recorded and that something can be done about this. As for Cell C, thank god I am NOT on this pathetic network and NEVER will be!!!
Good morning Rashid
It is disappointing to learn the above and certainly not the way we render service to our customers as customer satisfaction is a priority for us. Sincere apologies for the poor service.
This will be addressed with the call centre manager to have this kind of behavior rectified.
Regards
Cell C | PN
Good morning Rashid
It is disappointing to learn the above and certainly not the way we render service to our customers as customer satisfaction is a priority for us. Sincere apologies for the poor service.
This will be addressed with the call centre manager to have this kind of behavior rectified.
Regards
Cell C | PN
Good morning Rashid
As the matter was escalated, Lungile has contacted you and assisted.
Regards
Cell C | MM
Good morning Rashid
As the matter was escalated, Lungile has contacted you and assisted.
Regards
Cell C | MM
