Disgusted by poor service

I have no words to describe the pathetic serviced received from Cell C. We currently have no Wi-FI 12 days now. Cell C constantly captures the incorrect information or address on the tickets logged. Vuma has repeatedly said that the fault is with Cell C yet Cell C takes no responsibility for the problem. After countless calls with team leaders and managers I am still in the same position. No one at Cell C is competent enough to sort out this issue from the team leaders to the manager and call centre staff. I am so disgusted with the service. After a service called is logged I am told that they are short staffed, why is that the customers problem. Surely after 12 days some priority must be put on this.