Disgusted by lack of service inflated by over-promise and under delivery

I took a 24 months contract with Cell C for a Samsung J5 Prime and a Tablet for my daughter. The contract was supposed to end in March 2019, however it has been a disaster after the other. It’s like they still want me to pay for something I do not want.

I did not know that I had to call them back to cancel my contract, which I really do not understand why I should as I signed a 24 months contract and NOTHING MORE!!!! In April, they debited my account. I was very angry, so I called them to ask what was going on. They told me I did not call them to cancel my contract and that why they have debited my account. I asked why could their systems not automatically end my contract and they advised me that not how it works.

As I was receiving calls from the Cell C agents offering me another contract, I declined and specifically mentioned that I do not want another contract with Cell C. they listened to these recording and so they decided to end my contract…OR SO I THOUGHT. In May they debited my account again. This time only for my daughters Tablet. I was FURIOUS.

I phoned them and it took me 30 minutes to get the cancelation department. I asked them again why my account has been debited, and all they could say they do not know what happened and that they will resolve it. On Wednesday 05 June, I received an sms reference number *** and I thought this has been resolved. Now again, this month they have debited again. I called again and what I was told was VERY STUPID. They said on the recordings, I did not specify which contract I wanted to cancel and therefore they cancelled my contract and did not cancel my daughters Tablet. I asked them how can they assume I wanted to cancel one contract when I specifically said that I do not want a contract with Cell C AT ALL.

This all happened on Monday. I even spoke to the team leader at the cancellation department who advised that she was going to a meeting and that as soon she comes back, she will investigate and get back to me. It’s Thursday today and I still have not yet received any feedback.

THIS IS RIDICULIOUS AND UNCEPTABLE AS I DON’T UNDERSTAND WHAT MORE I NEED TO DO TO CANCEL THIS STUPID CONTRACT. I SURE AS HELL WILL NEVER EVER TAKE UP A CONTRACT WITH CELL EVER AGAIN WILL DEFINITELY SPREAD THE WORD ABOUT THIS BAD SERVICE I HAVE ENCOUNTED.

I phoned again just now and was told by the team leader Siphokazi at the cancellation department that 48 hours is not yet up. So much for a service.