Disgusted by Cell C's Poor Service

I am very unhappy with the service that I am getting from Cell C. I had cancelled my contract in October 2021 but to my surprise Cell C debited an amount of R 1 079 from my savings account. When I contacted the customer care line to my surprise I was told that I was supposed to have been sent an SMS or e-mail confirming the cancellation. Otherwise my account was still very much active. The agent that I spoke to (*****ba) was very rude and when I asked for a TEAM Leader she said it was not available. She dropped the phone on me, and when I called back she said she still will not transfer me to the leader. I then informed her that the reason I was calling was because I wanted to lay a complaint against her and about the debit order that went off my account. I could hear her speaking to her team leader, telling him that I wanted to lay a complaint. The team leader (Lance) then called me on my cell phone immediately. After I told him about my complaint, he then promised to contact me back on Wednesday 1 December at 15h00 o'clock "Sharp" with feedback. Lance failed to call me and then I contacted customer care again (084 135) and spoke to another team leader (Tshegofatso) who then said she will listen to voice recordings of when. I did the cancellation and will give me a call within 2 working days (reference number ***). I missed call today because I was busy at work and I was not asked when would be the right time to call me (telephone number ***). When I returned the call I was told that I was through to the Collections Department and that my account was up to date and even after I had relayed my story l, the lady said she will not be able to assist me and I needed to contact the account department on ***. I then learnt that this was actually the insurance department and they will not be able to assist me with query anyway.

Cell C has sent me from pillar to post and are rippojg me off. I do not want to dispute the debit order because it will ruin my credit record if I do so. I am already at my wits end with regards to this and would like this to be resolved immediately.

Regards, Xolelwa