DISGUSTED BY CELL C STUPIDITY!

Good Day,

We settled our account with Cell C on 27 July 20 . The consultant we assisted us , informed us if we not upgrading we must contact Cell C after payment, but if we upgrading we should not worry to avoid reapplications. We informed him we shopping around but we will definitely upgrade.

We then upgraded, unaware that they never settled the previous contract and where still billing us and using our settlement figure as an advance payment for remaining of the original contract period.

We got upgrade Oct'20 (still unaware of prev contract), the end of Oct we contact Cell C for the bill, only to find out there are a remaining amount due for previous contract and the current upgrade premium for Oct 20 was also added.

This we tried to sort out with Cell C customer Service and Retention, We have about 15 different call reference Face book relating to this query. In the mean time they have Nov 20 suspended our services and handed it over to legal department.

THE CELL C Staff are totally ***********, uneducated and ********. NO ONE CAN UP UNTIL TODAY CAN ASSIST WITH MY QUERY.

My account was not paid Oct 20 due to incorrect billing from CELL C, they lacked to fix it and handed us over to their legal depart. Still no correspondence from legal or Cell C.

DISGUSTED IN THE MANNER CELL C DEALS WITH THE CUSTOMERS NO MANAGER OR SUPERIOR AVAIL> HOW DO I FIX THIS PROBLEM?