eS
elize S

1 reviews | Active since Nov 2015

01 Feb 2019, 12:40

DISGUSTED BY CELL C

Poor service absolutely pathetic. I just needed to do a simple sim swap, when a sim card was purchased from Campus square mall the branch manager there advised all is in order and to call through to customer care upon calling customer care a number of times I'm told the sim card was not even scanned at the warehouse. when i called to speak to the manager i was told he did not like the attitude of the person i sent to get me a sim card and that i need to be in store to do a sim swap that would be a first for me. i am absolutely disgusted by the out come of this and felt Isiah was very rude and disrespectful and spoke over me as a client he should not be in service industry if he has no passion for it. DISGUSTED ....

0
Replies (1)
Cell C
Cell C's reply01 Feb 2019, 13:00
Official
Good afternoon Elize

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. 

A team member will contact you.

Regards          
Cell C | PN 

Best regards,