LN
Lena N
1 reviews | Active since Jun 2012
07 May 2021, 09:11
Disgusted at your disregard for your customers
CellC cancelled my contacts or deactivated my numbers without informing me or making initiative to make any kind of communication with me. I have been waiting for 2 days just for someone to contact me back to resolve my issue with the disconnection. I made payment in January, March and April towards my account and I would Like to know why they felt the need to disconnect me. I tried to contact them on numerous occasions to no success. I wouldn't recommend them to anyone cause they just chasing money and don't have any regards for their customers.
Regards Lena Jaffter Noise
Helpful (0)
Replies (7)0
Replies (7)LN
Lena N's updateReviewer Update
07 May 2021, 10:08Firstly the payment was made on the 30'th you also did get a payment in March. You probably need to check your facts first. The account didn't completely go unpaid for 3 months and the contract is almost near ending. Please do not try to treat me like a idiot. I will escalate the matter to Consumer Complaints. I will not have my credit profile affected due to your lack of unprofessionalism.
LN
Lena N's update07 May 2021, 10:08
Reviewer Update
Firstly the payment was made on the 30'th you also did get a payment in March. You probably need to check your facts first. The account didn't completely go unpaid for 3 months and the contract is almost near ending. Please do not try to treat me like a idiot. I will escalate the matter to Consumer Complaints. I will not have my credit profile affected due to your lack of unprofessionalism.
Cell C's replyOfficial
07 May 2021, 11:01Thank you for getting back to us.
Kindly note that your account has been short paid from the January invoice. We will contact you to assist with your billing query.
^NZ
Kindly note that your account has been short paid from the January invoice. We will contact you to assist with your billing query.
^NZ
Cell C's reply07 May 2021, 11:01
Official
Thank you for getting back to us.
Kindly note that your account has been short paid from the January invoice. We will contact you to assist with your billing query.
^NZ
Kindly note that your account has been short paid from the January invoice. We will contact you to assist with your billing query.
^NZ
LN
Lena N's updateReviewer Update
11 May 2021, 11:08Good day,
I'm still awaiting your response;
Your correspondence in this regard will be highly appreciated.
I'm still awaiting your response;
Your correspondence in this regard will be highly appreciated.
LN
Lena N's update11 May 2021, 11:08
Reviewer Update
Good day,
I'm still awaiting your response;
Your correspondence in this regard will be highly appreciated.
I'm still awaiting your response;
Your correspondence in this regard will be highly appreciated.
Cell C's replyOfficial
11 May 2021, 16:05Hi Lena
Did you send the proofs of payment, regarding the amounts that you had paid?
^MP
Did you send the proofs of payment, regarding the amounts that you had paid?
^MP
Cell C's reply11 May 2021, 16:05
Official
Hi Lena
Did you send the proofs of payment, regarding the amounts that you had paid?
^MP
Did you send the proofs of payment, regarding the amounts that you had paid?
^MP
LN
Lena N's updateReviewer Update
11 May 2021, 16:07Yes I did.
LN
Lena N's update11 May 2021, 16:07
Reviewer Update
Yes I did.
LN
Lena N's updateReviewer Update
11 May 2021, 16:09image.png 34.26 KB
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Lena N's update11 May 2021, 16:09
Reviewer Update
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Lena N's updateReviewer Update
11 May 2021, 16:09image.png 34.26 KB
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Lena N's update11 May 2021, 16:09
Reviewer Update
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