Disgusted at the service levels at cell c

Ref ********** 616 was logged on Sunday 28 April 2019. I have no Internet access since the 23 April 2019. Every time I call, I'm told technicians are attending to it. It's been a week. I still have a data allocation of 15.16gb that's not used up as yet. I want to know when this issue will be resolved and how will cell c compensate me for the 15.16gb of data that is unused and that is expiring tonight. I want my normal monthly 50gb data plus my unused 15.1gb data for April as its not my problem that your network is down. If I do not have a resolution soon, I will institute legal action as I am paying for a service that now doesn't exist. As per the cpa, I am entitled to recourse in this matter. To date I have made calls to find out the progress. Nobody has bothered to keep me updated. Absolutely disgusted at the service levels at cell c.