DISGUSTED AT THE GROSS INCOMPETENCE OF A SIMPLE REQUEST

Are cell c staff hard of understanding what is required when a customer requests a paid up letter and asked that their credit bureau details be updated from nearly 3 months ago when this account was settled. i am so tired of dealing with incompetence for such a simple request. This is my third request to you people , what does a customer have to do to get you'll to do your jobs. I think I should rather close all of my accounts as clearly CELL C does not value customers who have never missed a payment for 6 years being with youll