CE
Crystal E

1 reviews | Active since Nov 2012

25 May 2016, 02:45

Disgusted and embarrassed

<p>I am absolutely disgusted and embarrassed to be apart of Cell C...I have had nothing but ISSUES with them since Dec 2015 and it just seems to be getting worse...My cellphone recently stopped working,it just would not go on.I then booked my device ( job card clc*** )in,in perfect condition only to get it back a few weeks later stating that I had a device exchange as they could not resolve the fault yet there was a chip on the device which was not there when i booked it in.I was then told by a unfriendly and not very willing to assist manager in one of the stores that I had to book it in again as there is nothing they can do...I wasnt happy but I booked it in again (job card clc ***) . I waited another few weeks...keeping in mind that still my debit order for a phone i didnt have was still going off!!!I then recieve a message stating my device is ready for collection only to find that I was given the exact same device and to make matters worse there is a red/pink light on my device when my screen is black or a darker shade!!!!!</p>

0
Replies (3)
Cell C
Cell C's reply25 May 2016, 05:19
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN

Best regards,

CE
Crystal E's update07 Jun 2016, 18:42
Reviewer Update

It has been over a week ago since i hve posted the complaint...got a call and have been expecting a call back with regards to my issue that still hasnt been resolved yet i am yet to recieve one!!!!!

Cell C
Cell C's reply08 Jun 2016, 07:22
Official

Hi Crystal

A follow up request has been sent and feedback will be provided.

Regards

Cell C | PN

Best regards,