Disgusted and dissapointed

If there was no stars i would select it. i have been a cell c customer for the past 6 years with 2 contracts on my name, both with insurance and have never skipped a payment. Last week i lost one of my phones, had it blacklisted etc and did everything they asked for by getting an affidavit and submitting for an insurance claim. i do a follow up today and get told due to cell c not swopping the insurance onto my current device which i received last August 2022, unfortunately, there is nothing they can do. So i have been paying insurance for nothing basically, i am so done with this network, they made the mistake, not me, now i am asked to prove i said i want the phones insured even after i provided the contract showing its insured. Not to mention the hassle of getting a sim swop, wow