Disgusted after long business relationship

My ref no. ***. A query about my all net minutes that disappeared on the 19 September 2019. I bought 45minutes on the 16 September. They say my last call was 34min but my call log recorded the call as 1min 18 sec. I sent them a screenshot as proof, because I want my minutes restored. I told them if they are not going to give my minutes back I will not pay my contract payment until my query is resolved. Why must I allow myself to be ****** by *******. Duduzile Molefe Interpret my email as a cancelation of my contract. This person totally ignored my query and point. What type of competancy are they employing to deal with customer service. South Africans should all leave this network and migrate to one of the others. I say again, if my ****** minutes are not restored, I will withhold payment on your contract until this matter is resolved with or without legal intervention.