CP
Christine P

1 reviews | Active since Nov 2018

26 May 2025, 17:08

Disgusted!!!๐Ÿ˜ก

Our fibre internet with Cell C was cut off on Saturday late evening without any notice. And I have been a loyal paying customer not missing any payments. And I am very very dissatisfied, disappointed and disgusted by the service, lies and empty promises we have recieved when phoning the fibre line of Cell C and trying to sort out our internet.

Phonecalls with empty words and lies, with no compassion or regard with the frustration.

Even telling us we owe money on a SIM card we never had or received, that's on our fibre account.

Even the call centre says it's a mistake on their side and after saying that they don't do anything about it.

This is absolutely discusting and so unfair!!๐Ÿ˜ก๐Ÿ˜ก

Stop making empty promises and short out your ****! We have spoken to 3 people already explaining the same story over and over again.

This is unexceptable!

๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก

The people we spoke to was Anele, jamu and Nosihle from the Fibre support call centre.

0
Replies (4)
Cell C
Cell C's reply26 May 2025, 17:17
Official
Dear Christine Posthumus,

Thank you for bringing this to our attention. 

We sincerely apologize for the inconvenience and frustration youโ€™ve experienced with your fibre service and the interactions with our support team. This is not the level of service we strive to provide.

Please be assured that we have escalated your case to our Fibre Support Team for immediate review. They will investigate the matter thoroughly and work towards resolving the issue as quickly as possible.

Regards,
Cell C | CW

CP
Christine P's update26 May 2025, 21:09
Reviewer Update
What is the status on this issue? ๐Ÿ˜ค๐Ÿ˜ก๐Ÿ˜ฎ๐Ÿ’จ

Have not reviewed any call or update.
CP
Christine P's update26 May 2025, 21:10
Reviewer Update
*have not received any call or update
Cell C
Cell C's reply27 May 2025, 07:37
Official
Dear Christine Posthumus

 Please accept our sincerest apologies for the delay. Weโ€™re following up on this matter and will ensure you receive an update as soon as possible. 

Thank you for your patience. 

Regards
Cell C | NT