Disgusted

I am extremely disappointed with the service i have received from cell c. i have been a customer for many years and now i have major issues. i am a pensioner now and my income is very low but still i made sure i paid cell c every single month with only one month that my debit order never went through so they double debited which i let them as it was my fault. then the horror started when they then started to debit me for 3 month one time and it was a nightmare sorting this out as they are not very helpful when you call. so that was sorted eventually. My contract was due to end in December and we had called in November to cancel and they advised that they need one month notice to cancel and my December installment will go off for the full amount because i am cancelling late. so i agreed with that as i called late to cancel. Now they debit me again in January and when i spoke to them to enquire why did they do this when i cancelled my contract they tell me they have no proof that i cancelled, What bull is this. how do you not have proof if all your calls are recorded. Further to that we asked the lady do i need to send in a formal request and she said no i processed your cancelation on my side you don't need to. We all are aware what the government pension is. its is not even enough to live on. Ans i still paid them every month because i took out the contract but how can they lie and debit me when i canceled it because i cannot afford it anymore. i paid what was due and yet they still do this. i sent an email to them on 03/02/2021 and i have not even heard from them. To me being a pensioner every cent counts. i am so disgusted with how i am treated.