DM
Dineo M

1 reviews | Active since Jul 2016

26 Jul 2016, 19:08

Disgusted

<p>I dont have a problem with people not having answers, but how can the ****** call centre agent put the phone down on me, while i needed answers the least she couldve done is to tell me she doesn't know....I called 084140 choose option 9 around 20:11 call duration 34mins. Im really disappointed as a new subscriber. Dealing with people with attitude its a such a nightmare!</p>

0
Replies (2)
Cell C
Cell C's reply27 Jul 2016, 05:22
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply27 Jul 2016, 09:39
Official

Please be advised that one of our consultants could not get hold of you on your contact number. However he will keep trying.

Regards

Cell C | PN

Best regards,