RC
Richard C

1 reviews | Active since Aug 2016

21 Aug 2016, 20:53

Disguised with service

<p>I load roughly R800 of air time a month the day in question I loaded data bundles and when they depleted there was no warning and over R70 gone when I called in they confirmed that it was not my fault and that its there network problem but to avail that such mistakes are not rectified at least my airtime could have been returned leaving cell c.</p>

0
Replies (2)
Cell C
Cell C's reply22 Aug 2016, 05:28
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply23 Aug 2016, 09:29
Official

Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN