Disgruntled Customer - No signal & poor service

For the past 3 months may account with Cell C did not go off by Debit Order, I contacted the call centre and the consultant escalated the matter. I received a call from an Agent on Sunday who then asked me to verify my Branch Code, she said that the code was not accepted. I then provided her with the Universal Code and she stated that she was unable to change the Code. She then advised me to go into my bank to find out what the problem was. My debit order has been going off Cell C for more than 2 years and just stopped 3 months ago. Not only that the lady advised me that there were other customers who had experienced the same problem. So in my mind the technical glitch is on Cell C's side and should be rectified by them.

I however did get hold of my Banker and he advised me that Cell C would have to reactivate the Debit Order as the problem had not occurred on the bank's side. I have hardly had a signal all day (Cell C) and I did try making a call when the line dropped.

It have made a few calls to get the matter resolved and still I sit with a problem!!