DISGRUNTLED CUSTOMER

Good day

I have been a Cell C loyal customer for years.

I have been placed under debt review erroneously as I have not continued with the application. However, Cell C refuse to upgrade my contracts, yet debiting my account religiously monthly. I am not in arrears or in default with Cell C.

According to experts, a cellphone contract is a service agreement and not a credit agreement, therefore there should be no issues with upgrading a cellphone contract.

I need Cell C to advise me as to how the debt review has impacted my ability to pay them promptly every month as there is no negativity or defaults thereto,