DISGRUNTLED CUSTOMER - CELL C FIBRE

DISGRUNTLED CUSTOMER - To whom it may Concern. I need to express my sincere disgust and disappointment as a Brand New Customer with Cell C - C Fiber. Having engaged the Company for Service Provision on the 11'th of June 2020; upfront payment for Service Delivery were required - payment done; Service Contract signed and returned to Cell C Fiber - done; Proof of Residence submitted to Cell C Fiber - done; Promises by Cell C Fiber that Services will be installed within 7-14 days - have come and gone - the Administration of my Application has not been processed as yet. Between Sales and Technical Department; having engaged with Senior Managers; who promised to phone back and provided updates on the status of the Order - no response have been received.

Cell C Fiber Technical Staff - now even references me to VUMA Tell - to sort out my own connection arrangements - however the Administration for my Application for Service; has not been captured by Cell C Fiber as yet. Online application ***.

The service is pathetically poor; and they promise you the world; just to get your money. Every Consultant / Service Agent is referencing you; from one person to the other; and there is still no progress. There is no Ownership between the Departments; to resolve complaints.

By now; there has been 13 Phone Call Engagements from the Clients side; to get the Services Delivery Resolved.