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1 reviews | Active since Dec 2012

20 Dec 2016, 11:49

Disgruntled Customer

<p>I took my phone (S4) in for repairs on the 18 Nov 2016 and was told its still under warranty which will expire on the 28 Nov 2016. On the 14 Dec i visited the store to enquire about the phone. I was told the repairs department is waiting for me to accept a quote of more than R3000. I asked why am being quoted and i was told to contact the customer care which i did the following day. I was told my phone's warranty expired in october 2016. I am really not happy with their service at all. My job card no is ECEAS72988</p>

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Replies (2)
Cell C
Cell C's reply20 Dec 2016, 12:09
Official

We have referred this matter to one of our team members for assistance. Do expect communication.

Apologies for the inconvenience caused.

Regards

Cell C | PN

Best regards,

's update09 Jan 2017, 15:22
Reviewer Update
On 20 Dec, i received a call from CellC Social Media Consultant. S/he ask me to email him/her the document i received from CellC Shop that shows the warrant expiry date which i did. I emailed again on the 22 Dec and today the 9 Jan. By the look of things, she never looked at the document because he/she is coming back with the lame story i received from repairs department. The last time i received a call from CellC was on the 20 Dec 2016. Tell me, is this good client service or do you even care about your clients. its close to 2 months without a phone.