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anthea E
1 reviews | Active since Jun 2016
25 Mar 2019, 17:56
DISGRUNTLED CLIENT
Cell C is unable to assist me to rectify the issue. The no related to my query ********** 904, i have used this no for more than 7 years. This was an MTN nr that i ported to cell c, Glocell. ehan GLOCELL closed they moved my account to CELLC, but when the move the no they did not move it with my profile, instead it was linnked toa Company which i have no connection with. this situation i have tried to correct, but to date received no joy from cellc to rectify the issue, instead as a client i am sent from the branch, to the customer service, and the story changes with each consultant i have approached. it is a nightmare to do sim swap, cause even when i load airtime on my no, this is used up, the customer service centre unable to assist. i have stopped using this a no to make call due to this cause my airtime being ******. now they want me to confirm no is dialed of which i cant give as i never used the no to make call only whats app. i really need someone @ cellc to help me sort out there mess urgently, cause without my ph i am unable to do my daily business.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
26 Mar 2019, 07:14You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our team members will contact you and assist with this matter.
Regards
DA
One of our team members will contact you and assist with this matter.
Regards
DA
Best regards,
Cell C's reply26 Mar 2019, 07:14
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our team members will contact you and assist with this matter.
Regards
DA
One of our team members will contact you and assist with this matter.
Regards
DA
Best regards,
aE
anthea E's updateReviewer Update
26 Mar 2019, 09:20I am so confused which is the correct platform? I used you call centre, i have been to your branches several times? please contact me on ********** 483.
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anthea E's update26 Mar 2019, 09:20
Reviewer Update
I am so confused which is the correct platform? I used you call centre, i have been to your branches several times? please contact me on ********** 483.
Cell C's replyOfficial
26 Mar 2019, 15:05Maropeng attempted to reach you on the number ***, with no success. Please private message us the above contact number as it is not visible with the public reply.
Regards
DA
Regards
DA
Best regards,
Cell C's reply26 Mar 2019, 15:05
Official
Maropeng attempted to reach you on the number ***, with no success. Please private message us the above contact number as it is not visible with the public reply.
Regards
DA
Regards
DA
Best regards,
aE
anthea E's updateReviewer Update
26 Mar 2019, 16:06Good day the *** no is the one with the issue on.
ph me on ***
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anthea E's update26 Mar 2019, 16:06
Reviewer Update
Good day the *** no is the one with the issue on.
ph me on ***
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anthea E's updateReviewer Update
27 Mar 2019, 13:56I received an email from the person assigned to sort my query, rep**** as he is unable to contact me but but he is using the 083 no that i am querying. i called him after responding to his email, said he will call me back. no call back received. i called again now the no rings no answer, left a voice-message. can i get someone else to sort out this mess as i am really frustrated with this situation. i cane even access my banking services due to this situation. Please provide me with the CEO details for Cell C, maybe he is more competent.
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anthea E's update27 Mar 2019, 13:56
Reviewer Update
I received an email from the person assigned to sort my query, rep**** as he is unable to contact me but but he is using the 083 no that i am querying. i called him after responding to his email, said he will call me back. no call back received. i called again now the no rings no answer, left a voice-message. can i get someone else to sort out this mess as i am really frustrated with this situation. i cane even access my banking services due to this situation. Please provide me with the CEO details for Cell C, maybe he is more competent.
aE
anthea E's updateReviewer Update
01 Apr 2019, 17:35i have never met such incompetence. Cell C service is totally the worst ever. they are unable to help that is all i get out of them. taking my query to the Telecommunications OMBUDSMAN.
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anthea E's update01 Apr 2019, 17:35
Reviewer Update
i have never met such incompetence. Cell C service is totally the worst ever. they are unable to help that is all i get out of them. taking my query to the Telecommunications OMBUDSMAN.