Disgruntled Cell c customer

Cell C just decided to cut my services off for a fault of their doing. I had given them correct change of banking details and they had a problem on their system and debit orders failed . When I realised this mishap I called them and made follow up(lots of emails too). Instead of accepting responsibility and finding solutions that suit both parties,they disconnected me until I (who was not at fault) settled the arrears(caused by their incompetence btw).

Like the pandemic is not enough . I’m a Dr(medical) and my patients have been unable to reach me. Imagine. Not just disgusted and disgruntled but extremely hurt and disappointed. I have been a paying client for over 2 years and this is how they treat me. I have written to the communications board. This type of behavior should not be tolerated .