kG
khalid G
1 reviews | Active since Jun 2017
16 Aug 2025, 11:41
Disgruntled
I am absolutely disgusted and disgruntled with the service that Cell C provides. I have been a loyal client for almost two decades Cell C continues to dissapoint. Ref.nrs 1.we have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C 8 Aug 2.Please be advised that a case has been escalated for cell phone number ***, the case number is *** and ***3 August I will not tolerate this kind of service I am expected to pay for a prepaid number on my contract bill and as well as instructed to provide proof for payment I want the account to be credited immediately.
Mumtaz ***
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
16 Aug 2025, 12:06Dear khalid van greunen,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you have experienced, especially as a loyal client for nearly two decades. This is definitely not the level of service we aspire to provide. Please accept our sincerest apologies as we review your query.We understand your concerns regarding the prepaid charges on your contract bill and the request for payment proof. Rest assured, our team is working to resolve this matter promptly.
We appreciate your patience and thank you for your continued support.
Regards
Cell C | NT
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you have experienced, especially as a loyal client for nearly two decades. This is definitely not the level of service we aspire to provide. Please accept our sincerest apologies as we review your query.We understand your concerns regarding the prepaid charges on your contract bill and the request for payment proof. Rest assured, our team is working to resolve this matter promptly.
We appreciate your patience and thank you for your continued support.
Regards
Cell C | NT
Cell C's reply16 Aug 2025, 12:06
Official
Dear khalid van greunen,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you have experienced, especially as a loyal client for nearly two decades. This is definitely not the level of service we aspire to provide. Please accept our sincerest apologies as we review your query.We understand your concerns regarding the prepaid charges on your contract bill and the request for payment proof. Rest assured, our team is working to resolve this matter promptly.
We appreciate your patience and thank you for your continued support.
Regards
Cell C | NT
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you have experienced, especially as a loyal client for nearly two decades. This is definitely not the level of service we aspire to provide. Please accept our sincerest apologies as we review your query.We understand your concerns regarding the prepaid charges on your contract bill and the request for payment proof. Rest assured, our team is working to resolve this matter promptly.
We appreciate your patience and thank you for your continued support.
Regards
Cell C | NT
kG
khalid G's updateReviewer Update
19 Aug 2025, 11:29I just received an extremely rude Johnny Hlope Cell C employee speak to me .He is extremely insolent and disrespectful demanding from me proof of payment for a prepaid line for emergency airtime charged to my contract statement. CellC app does not work for the longest time and any client that has more than one contract will understand that the numbers are not linked on their app.I am now expected to help CellC help themselves. This kind of behavior from an employee is totally distasteful. 😡
kG
khalid G's update19 Aug 2025, 11:29
Reviewer Update
I just received an extremely rude Johnny Hlope Cell C employee speak to me .He is extremely insolent and disrespectful demanding from me proof of payment for a prepaid line for emergency airtime charged to my contract statement. CellC app does not work for the longest time and any client that has more than one contract will understand that the numbers are not linked on their app.I am now expected to help CellC help themselves. This kind of behavior from an employee is totally distasteful. 😡