FI
Fatima I
1 reviews | Active since Apr 2026
09 Apr 2026, 15:17
Disgraceful service from cell c
I have had numerous terrible experiences with cell c . I received an sms stating I'm owing on my account I then called in and was told by a sales agent it's just a spam and that I should ignore it . The following month I received another outstanding payment sms of now a higher amount I was then advised that the sales agent I spoke to had then given me wrong information cell c then opened a case for me . On the 30th of march I received a call from cell c with an apology stating they would reverse the outstanding amount with the banking charges . I have a case number for that whenever I call they keep telling me it's under investigating and they will flag it and someone will get back to me with a time of 3 to 4 hours. It's now from the 30th till now I have been calling everyday but the same **** has been told to me everyday and I'm sick of this bull**** because they keep calling about the outstanding payment even though I remind them of the case , they tell me they can't do anything I must call in cell c and it's frustrating because I get the same **** everyday.
Do cell c not know how to go they job because this happened a year back and I'm still in the same **** again because of stupid agents that probably doesn't know how to read a ****ing computer screen.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
09 Apr 2026, 15:25Dear Fatima Isaacs,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and repeated inconvenience caused by this matter. We completely understand how upsetting it is to receive conflicting information and to continue being contacted about an outstanding amount despite your previous case.
To resolve this issue promptly, our support team will take the following actions telephonically:
-Review your account and all previous interactions, including the case opened on 30 March.
-Investigate why the reversal and banking charges have not yet been app****.
-Initiate the necessary corrections to ensure your account reflects the accurate balance.
-Provide confirmation once the matter is fully resolved and ensure you are no longer contacted about this outstanding payment.
We truly appreciate your patience while we work to correct this situation and restore your confidence in our service.
Cell C | BMT
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and repeated inconvenience caused by this matter. We completely understand how upsetting it is to receive conflicting information and to continue being contacted about an outstanding amount despite your previous case.
To resolve this issue promptly, our support team will take the following actions telephonically:
-Review your account and all previous interactions, including the case opened on 30 March.
-Investigate why the reversal and banking charges have not yet been app****.
-Initiate the necessary corrections to ensure your account reflects the accurate balance.
-Provide confirmation once the matter is fully resolved and ensure you are no longer contacted about this outstanding payment.
We truly appreciate your patience while we work to correct this situation and restore your confidence in our service.
Cell C | BMT
Cell C's reply09 Apr 2026, 15:25
Official
Dear Fatima Isaacs,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and repeated inconvenience caused by this matter. We completely understand how upsetting it is to receive conflicting information and to continue being contacted about an outstanding amount despite your previous case.
To resolve this issue promptly, our support team will take the following actions telephonically:
-Review your account and all previous interactions, including the case opened on 30 March.
-Investigate why the reversal and banking charges have not yet been app****.
-Initiate the necessary corrections to ensure your account reflects the accurate balance.
-Provide confirmation once the matter is fully resolved and ensure you are no longer contacted about this outstanding payment.
We truly appreciate your patience while we work to correct this situation and restore your confidence in our service.
Cell C | BMT
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and repeated inconvenience caused by this matter. We completely understand how upsetting it is to receive conflicting information and to continue being contacted about an outstanding amount despite your previous case.
To resolve this issue promptly, our support team will take the following actions telephonically:
-Review your account and all previous interactions, including the case opened on 30 March.
-Investigate why the reversal and banking charges have not yet been app****.
-Initiate the necessary corrections to ensure your account reflects the accurate balance.
-Provide confirmation once the matter is fully resolved and ensure you are no longer contacted about this outstanding payment.
We truly appreciate your patience while we work to correct this situation and restore your confidence in our service.
Cell C | BMT
FI
Fatima I's updateReviewer Update
09 Apr 2026, 15:29When will this be done because I have been hearing this **** repeatedly since the 10th of March.
FI
Fatima I's update09 Apr 2026, 15:29
Reviewer Update
When will this be done because I have been hearing this **** repeatedly since the 10th of March.
Cell C's replyOfficial
09 Apr 2026, 15:35Dear Fatima Isaacs,
We completely understand your frustration and sincerely apologise for the repeated inconvenience.
Our team is prioritising your case, and we aim to have the investigation and corrections completed as soon as possible. While we cannot give an exact time down to the minute, you should expect an update within the next 24–48 hours. Once finalised, your account will reflect the correct balance, and the outstanding payment notifications will stop.
Thank you for your patience as we work to resolve this properly this time. We truly value you as a customer and are committed to making this right.
Cell C | BMT
We completely understand your frustration and sincerely apologise for the repeated inconvenience.
Our team is prioritising your case, and we aim to have the investigation and corrections completed as soon as possible. While we cannot give an exact time down to the minute, you should expect an update within the next 24–48 hours. Once finalised, your account will reflect the correct balance, and the outstanding payment notifications will stop.
Thank you for your patience as we work to resolve this properly this time. We truly value you as a customer and are committed to making this right.
Cell C | BMT
Cell C's reply09 Apr 2026, 15:35
Official
Dear Fatima Isaacs,
We completely understand your frustration and sincerely apologise for the repeated inconvenience.
Our team is prioritising your case, and we aim to have the investigation and corrections completed as soon as possible. While we cannot give an exact time down to the minute, you should expect an update within the next 24–48 hours. Once finalised, your account will reflect the correct balance, and the outstanding payment notifications will stop.
Thank you for your patience as we work to resolve this properly this time. We truly value you as a customer and are committed to making this right.
Cell C | BMT
We completely understand your frustration and sincerely apologise for the repeated inconvenience.
Our team is prioritising your case, and we aim to have the investigation and corrections completed as soon as possible. While we cannot give an exact time down to the minute, you should expect an update within the next 24–48 hours. Once finalised, your account will reflect the correct balance, and the outstanding payment notifications will stop.
Thank you for your patience as we work to resolve this properly this time. We truly value you as a customer and are committed to making this right.
Cell C | BMT
FI
Fatima I's updateReviewer Update
10 Apr 2026, 14:03Please can you tell me when will this matter be finalised as it's been going on from the 10th of March they did an investigation then the 30th of march I was told the will be reversed now and the apologies for the wrong information what was given and in the next 24hts the R138.80 and thee 70rand debit charges will be corrected on my account but see the date
FI
Fatima I's update10 Apr 2026, 14:03
Reviewer Update
Please can you tell me when will this matter be finalised as it's been going on from the 10th of March they did an investigation then the 30th of march I was told the will be reversed now and the apologies for the wrong information what was given and in the next 24hts the R138.80 and thee 70rand debit charges will be corrected on my account but see the date
FI
Fatima I's updateReviewer Update
13 Apr 2026, 11:08Hi
Is there any feedback regarding my case?
I received an sms to say my case has been sorted out , so I want to know what the outcome is because I still haven't received any call just and sms to say the case has been solved.
Is there any feedback regarding my case?
I received an sms to say my case has been sorted out , so I want to know what the outcome is because I still haven't received any call just and sms to say the case has been solved.
FI
Fatima I's update13 Apr 2026, 11:08
Reviewer Update
Hi
Is there any feedback regarding my case?
I received an sms to say my case has been sorted out , so I want to know what the outcome is because I still haven't received any call just and sms to say the case has been solved.
Is there any feedback regarding my case?
I received an sms to say my case has been sorted out , so I want to know what the outcome is because I still haven't received any call just and sms to say the case has been solved.
FI
Fatima I's updateReviewer Update
13 Apr 2026, 13:54I understand all of that I called in February and in March again that's when they said they gonna credit my account of the R138 and the R70 debit order as well .
So now if you credit the R138 who's gonna be responsible for the R70 as I was told yourl were gonna credit the whole R210 amount now I'm told yourl only crediting me the R138 ..
This is now absolutely absurd!!
So now if you credit the R138 who's gonna be responsible for the R70 as I was told yourl were gonna credit the whole R210 amount now I'm told yourl only crediting me the R138 ..
This is now absolutely absurd!!
FI
Fatima I's update13 Apr 2026, 13:54
Reviewer Update
I understand all of that I called in February and in March again that's when they said they gonna credit my account of the R138 and the R70 debit order as well .
So now if you credit the R138 who's gonna be responsible for the R70 as I was told yourl were gonna credit the whole R210 amount now I'm told yourl only crediting me the R138 ..
This is now absolutely absurd!!
So now if you credit the R138 who's gonna be responsible for the R70 as I was told yourl were gonna credit the whole R210 amount now I'm told yourl only crediting me the R138 ..
This is now absolutely absurd!!
FI
Fatima I's updateReviewer Update
13 Apr 2026, 14:11And I already made the payment on the 10th of April for the amount of 550rand then I got a sms of R757.14 so now if you credit me the R138 who's going to be responsible for the balance?
Can you kindly ask one of your agents to please give me a call.
Can you kindly ask one of your agents to please give me a call.
FI
Fatima I's update13 Apr 2026, 14:11
Reviewer Update
And I already made the payment on the 10th of April for the amount of 550rand then I got a sms of R757.14 so now if you credit me the R138 who's going to be responsible for the balance?
Can you kindly ask one of your agents to please give me a call.
Can you kindly ask one of your agents to please give me a call.
FI
Fatima I's updateReviewer Update
07 May 2026, 09:41Morning
I would like to go pay the account but before I do that I want to find out was the 70rand credited that If was charged it Will be credited thanks
I would like to go pay the account but before I do that I want to find out was the 70rand credited that If was charged it Will be credited thanks
FI
Fatima I's update07 May 2026, 09:41
Reviewer Update
Morning
I would like to go pay the account but before I do that I want to find out was the 70rand credited that If was charged it Will be credited thanks
I would like to go pay the account but before I do that I want to find out was the 70rand credited that If was charged it Will be credited thanks