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CB
Charline B

1 reviews | Active since Jul 2019

12 Jul 2022, 19:21

Disgraceful service

So firstly a new contract number was done and my bank account details was not added and also no statement se t in this regard. So then making me do a once off payment of R800 which could of been avoided with the correct information added. Now I have an issue signed up for a month to month data contract and all of a sudden it is now a 24 Month contract which I requested to be cancelled last month. Now I am sitting with a bill that I am not using at all

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Replies (2)
CB
Charline B's update13 Jul 2022, 18:48
Reviewer Update
Hi No it is pertaining to *** as well as ***. *** I signed up for a month to month data card now it is changed to 24 months without no communication. *** was done through your agent which she did not advise me I would be liable for the account, then it went off an account that was closed and never even got a statement. So according to me there was no evidence from my side to see why I would of being paying for another contract. When I wanted to do. Another contract then I get told I owe Cell C over R800
Cell C
Cell C's reply14 Jul 2022, 08:32
Official
Good day Charline

We will have a look into this matter and revert to you. 

^NT