LW
Lindsey W

1 reviews | Active since Sept 2015

16 Sept 2015, 07:50

DISGRACEFUL SERVICE

To whom it may concern<br> I am writing to complain about the dismal customer service and feedback, breach of contract and overall appalling attitude of Cell C. I have been a client of theirs for 13 years and have held 3 contract with them-2 of which are still currently running. I have not had a bad word to say about them until this incident and I am now presently seeking legal advice as to how best to terminate these contracts and move to another network provider.<br> <br> On the 28th July 2015 my Cellphone lost reception and showed a Red Cross against my signal strength bar. I assumed that the network was down and that it would be up the following day, as this has happened before. In spite of every effort on my side and (AND ABSOLUTELY ZERO FROM THE CLOWNS RUNNING AMUCK IN THE CELL C HO) who in spite of the copious number of apologies and promises of a resolution sit nearly 2 months down the line with a phone that STILL DOES NOT WORK!<br> <br> THEIR SERVICE IS NOTHING SHORT OF DIABOLICAL AND LAUGHABLE AT BEST. THE ENTIRE INCIDENT HAS LEFT A BITTER TASTE IN MY MOUTH AND I WILL BE TERMINATING BOTH CONTRACTS AS SOON AS IS POSSIBLE!!! USELESS ORGANISATION WITH AN ABSOLUTE DISREGARD FOR THEIR CUSTOMERS<br>

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Replies (1)
Cell C
Cell C's reply16 Sept 2015, 07:55
Official
Hello Linz86,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,