DISGRACEFUL IN DEALING WITH A WIDOW WHO IS GRIEVING

I have never come across a company with such disregard for client service!!!!!! My father passed away in September we notified Cell C in the October by going into Cell C Cresta Branch. All documents that were asked for were presented. After a few months and mom paying she was called at 6.45 in the morning to say the account is in arrears. Again with including the letter of executorship death certificate etc in April of this year, was emailed. Then she was called again and we were given another email address and sent the same documents. My mother who is elderly then received a call on Thursday the 15th and she said all documents have been sent through and asked the agent to call her back. She was not called back, and then on Friday the 16th of June A LONG WEEKEND her sim card was disabled!!!!!!!!!!!!!!!! I had an elderly mother who has lost her husband in her house on her own with no phone for the long weekend. By this time we have had enough. We told numerous agents over and over about the death of my father and we are still dealing with the trauma of that without have to deal with such incompetence. Today I have called. Asking to speak to a manager got cut off 3 times and after explaining my story to an agent to be put through to a manager have held for half on hour on my MTN phone. Its a disgrace.......I have never dealt with such disgraceful attitude. Even government departments have treated us with more respect.