DISGRACEFUL CUSTOMER SERVICE - C Fibre are ******* !

My C Fibre account has been suspended for over a week. C Fibre is not able to explain to me why. All of my debits are up to date. Frustrated with the incredibly poor customer service , I have gone ahead and cancelled my account. I must wait 1 week for support to get back to me to cancel ? But I have no service and C Fibre is happy to take my money without delivering the service. Your business ethic and customer service is nothing short of a disgrace. How you treat your customers , when your business is at fault , is pathetic. I want confirmation my account has been cancelled! I am not prepared to wait another week due to extremely sloppy service.