Disgraceful Customer Service

I am truly appalled by Cell C's customer service- CFibreSupport. I signed up for a C Fibre contract (15/11/2017)which I was mainly satisfied with, unfortunately I had to cancel the contract due to relocation. Firstly Cell C gave me the run around when trying to cancel the contract until I demanded a written confirmation of cancellation. Then I received incorrect information regarding the billing, I decided to give Cell C the benefit of the doubt until I officially received the bill (termination date was set for 13/08/2018) I then received the bill on 01/08/2018 and Cell C billed me for a full month of August. When I queried the bill I was brushed off by Thapelo and told that although the bill states August it is actually for July. I was outraged by this statement so I compiled a recon of my account and payments to prove this August bill is incorrect, with this I formally issued a dispute on 15/08/2018. I received a case number ( ********** ********** 31) on the same day and that was it; no further communication initiated from Cell C. Cell C then proceeded to take money from my account which I did not consent to. I can't help but feel that Cell C tried to take more money from me then they were supposed to without me noticing and when I did notice they delayed the process of resolving the bill until it was debited from my account. If this is how you handle your customers, then I won't recommend anyone to sign up with you. It has also been 14 days since I logged a dispute and will be contacting ICASA next.