SM
Stuart M
1 reviews | Active since Jan 2026
09 Jan 2026, 12:18
Disgraceful Cell C business practices
I have had a prepaid sim with Cell C for 15+ years. I have a second number which I had airtime etc on so I hadn't topped up my phone for 90 days
Cell C permanently cancelled my number without notice and now refuse to re-instate it. No warning.
My internet banking etc have all been set up to my number, so frustrated
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Cell C's replyOfficial
26 Jan 2026, 10:08Dear Stuart McCall,
We would like to confirm that your request has been successfully resolved.
We verified the number and confirmed that it had been deactivated but was still available and not allocated to another customer. Following receipt of the required documentation (SIM card, affidavit, proof of residence, and a copy of your ID), we proceeded with the reactivation.
Please note that your number has now been reactivated on a new SIM card and is fully functional.
Should you require any further assistance, please do not hesitate to contact us. We also invite you to share your experience by referring to the service‑rating link sent to you via SMS and email.
Thank you for your cooperation and patience.
Kind regards,
Cell C | TM
We would like to confirm that your request has been successfully resolved.
We verified the number and confirmed that it had been deactivated but was still available and not allocated to another customer. Following receipt of the required documentation (SIM card, affidavit, proof of residence, and a copy of your ID), we proceeded with the reactivation.
Please note that your number has now been reactivated on a new SIM card and is fully functional.
Should you require any further assistance, please do not hesitate to contact us. We also invite you to share your experience by referring to the service‑rating link sent to you via SMS and email.
Thank you for your cooperation and patience.
Kind regards,
Cell C | TM
Cell C's reply26 Jan 2026, 10:08
Official
Dear Stuart McCall,
We would like to confirm that your request has been successfully resolved.
We verified the number and confirmed that it had been deactivated but was still available and not allocated to another customer. Following receipt of the required documentation (SIM card, affidavit, proof of residence, and a copy of your ID), we proceeded with the reactivation.
Please note that your number has now been reactivated on a new SIM card and is fully functional.
Should you require any further assistance, please do not hesitate to contact us. We also invite you to share your experience by referring to the service‑rating link sent to you via SMS and email.
Thank you for your cooperation and patience.
Kind regards,
Cell C | TM
We would like to confirm that your request has been successfully resolved.
We verified the number and confirmed that it had been deactivated but was still available and not allocated to another customer. Following receipt of the required documentation (SIM card, affidavit, proof of residence, and a copy of your ID), we proceeded with the reactivation.
Please note that your number has now been reactivated on a new SIM card and is fully functional.
Should you require any further assistance, please do not hesitate to contact us. We also invite you to share your experience by referring to the service‑rating link sent to you via SMS and email.
Thank you for your cooperation and patience.
Kind regards,
Cell C | TM