1 reviews | Active since May 2016

11 Jun 2018, 15:21

Disgraceful After Sales Service

Item: Cell C
Rating: 1
Author: Derick N

After Pestering me to upgrade I eventually upgraded my contract and the new contract was activated on the 30 May 2018. When I received the my invoice I noticed that for 1 day of my new contract Cell C billed me R218.67 and all my data disappeared. I queried this and I received this incident number Incident: 180 ********** 48 last week Wednesday . Up to now I did not get any feedback

Helpful (0)

Replies (6)

Cell C's replyOfficial

11 Jun 2018, 15:48

Good afternoon Derick

This is not the norm or standard of service we want for our customers. We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C's reply11 Jun 2018, 15:48

Official

Good afternoon Derick

Regards

Cell C | PN

Derick N's updateReviewer Update

12 Jun 2018, 13:28

I am still awaiting a call from Cell C , I will not pay my June bill if my invoice is not sorted out. Remember you phoned me

Derick N's update12 Jun 2018, 13:28

Reviewer Update

I am still awaiting a call from Cell C , I will not pay my June bill if my invoice is not sorted out. Remember you phoned me

Cell C's replyOfficial

12 Jun 2018, 13:42

Please be advised that Maropeng could get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternate contact number where he get get hold of you and assist.

Kindly respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C's reply12 Jun 2018, 13:42

Official

Kindly respond to his email and he will gladly assist.

Regards

Cell C | PN

Derick N's updateReviewer Update

12 Jun 2018, 14:06

I have a Cell c contract what do you expect , anyway I did received a call which rang for 5 sec and no message was left . I did not receive any emails as yet

Derick N's update12 Jun 2018, 14:06

Reviewer Update

I have a Cell c contract what do you expect , anyway I did received a call which rang for 5 sec and no message was left . I did not receive any emails as yet

Derick N's updateReviewer Update

12 Jun 2018, 14:16

My number ********** is working this Maropeng is just lying to you You try phoning me and see it works remember I logged this query last Wednesday

Derick N's update12 Jun 2018, 14:16

Reviewer Update

My number ********** is working this Maropeng is just lying to you You try phoning me and see it works remember I logged this query last Wednesday

Cell C's replyOfficial

13 Jun 2018, 11:16

Noted.

Regards

Cell C | PN

Cell C's reply13 Jun 2018, 11:16

Official

Noted.

Regards

Cell C | PN