Disgrace of Customer Care and Service!

Cellc is one of the worse service providers!! I took a new Cellc contract sometime last year and with the Covid 19, i've been struggling to keep up with the payments, I've notified Cellc of this and tried to make a payment arrangement, months went by and I received an email that i need to pay R9000 as my service was Disconnected!!!Without any warning they just cut me off and demanding i pay R9000. A rude consultant from their Legal Department contacted me today after i made a complaint last month and insisted that they sent me an sms that my service will be discontinued and he had no intention on helping me with my query!! He dropped the line and told me to make an complaint on Hello Peter and here I am.. His name is Tshepo Mareka called me from ***.. I want my service reconnect then I will make payments but I will not pay for a disconnected service!!