Discriminatory

<p>My phone was recently ****** and I was back in the market for a cell phone contract. After investigating options I opted for the Cell C Unlimited package. I explained to the Sale Consultant that I had recently come off maternity leave and did not have a steady flow of income into my bank account for the duration of my maternity leave (maternity pay is paid on a sliding scale). He said that this should not be a problem as I was back at work and could provide payslip for full salary for the my first month back at work. In addition I had a significant credit balance on my bank account for the duration of my maternity leave.</p> <p>I then received an e mail to say that my application was declined due to the fact that i did not have 3 months full salary into my account.</p> <p>I responded that I understood the concern and was happy to supply a letter from my employer confirming that I was back at work, my current salary and length of service. I expressed how discriminatory that this was against women on maternity leave and was told that the credit rating process was outsourced and unfortunately there was no one that I could speak with to enquire further.</p> <p> </p> <p>After much to'ing and fro'ing and applications made at the Durban Musgrave and Pavilion branches, I was told that my application was not declined but rather pending till the end of January. This was obvoiusly done to get me off their backs.</p> <p>I am deeply offended at the discriminatory practice of Cell C but more than that I am appalled at the lack of process, lack of applying judgement and lack of service support to escalate matters. The customer is definitely not at the centre of this business but rather a robot that fits into their automated worlds. Cell C, you have missed out on a Customer....but I guess that is of very littleconcern to you!</p>