Hellopeter
Share Your Experience
NH
Nathan H

1 reviews | Active since Jul 2013

03 May 2021, 16:10

Discriminating against me for being under Debt review.

I upgraded in 2019 while under debt review. Now in 2021, when I once again want to upgrade, I am told, that due to internal policies (ie) that customers under debt review are automatically barred from upgrading. Yet I pay them via debit order the amount of R1500.00 for my current contract. I have never missed a payment nor have I ever short-paid. My cellphone contract was never part of my accounts that was placed under debt review, nor is a cellphone contract deemed as granting/ advancing of credit in terms of the National Credit Act. This is discriminating against people of a certain class (ie) persons under debt review, which is what the NCA and CPA wants to eradicate. Another reason given to me by CELL C, is that due to people losing their jobs therefore not being able to pay there accounts, Cell C has taken the blanket approach to stop ALL people under debt review from upgrading. Is that NOT ************** in its truest form?

0
Replies (8)
Cell C
Cell C's reply03 May 2021, 16:51
Official
Hi Nathan 

Thank you for reaching out to us. 
 Unfortunately according to the National Credit Act it would be against the law to provide you with further credit whilst under debt review. You will have to settle all your existing debt before you will be able to apply for an upgrade. 

^MM
NH
Nathan H's update03 May 2021, 16:54
Reviewer Update
I disagree with your assessment, as upgrading is not advancing credit.

NH
Nathan H's update03 May 2021, 16:55
Reviewer Update
I would suggest that you provide me with the section of the NCA that states that upgrading on a cellphone contract is advancing credit?

NH
Nathan H's update05 May 2021, 15:37
Reviewer Update
Please note Cell C, as I have not had any response from you for the past 2 days I have escalated my complaint to the NCR.
NH
Nathan H's update11 May 2021, 13:23
Reviewer Update
Wow it is amazing how a company that is struggling to make a profit would treat they long serving customers. They would rather forego these loyal customers, who's account are up to date, than hold on to them because they are under debt review. Wow Cell C, no response for a week, guess you can't prove the above as they is no such thing.
Cell C
Cell C's reply11 May 2021, 16:13
Official
Hi Nathan 

Unfortunately, it is as you were advised previously. 

^MP
NH
Nathan H's update11 May 2021, 16:33
Reviewer Update
Again, I disagree. Prove it to where it is stated in the act?
NH
Nathan H's update11 May 2021, 22:35
Reviewer Update
Follow up on Cell C's response as to them relying on the NCR as a credit provider. NCR came back to indicate that CELL C is a SERVICE PROVIDER and not a CREDIT PROVIDER, yet CELL C seems to be relying on the NCA compliance with refusal to upgrade. I wonder what their response will be to this.