DISCREPANCY IN MONTHLY CHARGES

Refer to the email below send to CELL C by myself on the : 17/09/2018 how much you are going to debit my account on the 30th of this month and why that amount.

I am not happy and confused as to why these payments differ from month to month, therefore please give me detail explanations for each month.

Jan = R251.01 Feb = R254.00 & R195.00 Mar = R607.40 April = R554.01 May = R558,74 June = R558,74 July = R566.69 Aug = R568.68 Sep = ?

Your detailed response will be highly appreciated.

Thank you.

The above was send to their correspondence department therefore I expected a response in writing instead somebody called me and asked that I take the details down as she is talking, my question to her was why not respond to me in writing, what about if I miss some of the information provided verbally, also the time that I would take with the call, this could affect my productivity in my work place, she refused therefore I hang up. Till today I have not received any feedback from them. I expect feedback in writing from their correspondence department not from a call centre agent.