Discouraging client service

<p>At the time of applying for a SIM-card I was not given a sufficient information about services, the sales manager had no any printed materials for me to compare prices and volumes that I'd be given and additional options like data share.</p> <p> </p> <p>So I found out that it was not the best offer for my needs and sales failed to point it out to me, so I asked for a refund just 30 minutes later, I have not unpacked the cards, but I was told that it's impossible to refund because my SIM-card is already registered to my name and they could not resale it to someone else. OK, just refund me for the data bundle, hey?</p> <p> </p> <p>So I was given emails for the customer service and for the escalation service. I tried the first one and I was told that I can go to the store and I'd be refunded, but it's not what happened. What happened is that I've listened to the very same story and was calling to the customer service wasting my time right from the store because guys on the customer service just don't give a **** on how their system works and to coordinate their actions between support and store managers.</p> <p> </p> <p>After that I tried to reach the escalation email, but surprisingly it just was not accepting any letters. So I started to do the same thing to the customer service again, and they called back and said they will escalate the problem, but nothing really happened. Just nothing.</p> <p> </p> <p>The highest degree of disrespecting to customers, just abandoning them and incosistent service discourages from using and recommending them despite the fact their platform is probably the best in RSA.</p>