Disconnection of service

End of Aug one of my lines was disconnected due to payment issues. Cell C confirmed there was an issue on there side and I made EFT. End of Sep the same issue reserviced on othe account. I made payment and send proof to ********** on 09 Oct at 12:09pm. I contacted customer care and the gentlemen confirmed receiving payment and proof. The devices was reconnected. Today on 18 October the devices was disconnected again, I was informed by lady that there is no proof. I mailed it again to ********** ********** ********** 602 is the number used by my parents in Eastern Cape. If they have emergency they cannot make a call. I am sure that there must be a voice recording of the first conversation with man who confirmed payment. Secondly the bank would have send notification as well.