DS
Dawid S

1 reviews | Active since Mar 2016

07 Mar 2016, 12:18

Disconnection of network

I had financial problems due to that I couldn't pay my account. They permanently disconnected my line. I phoned in to ask for details how I can reactivate my line. The guy said I must do the outstanding amount and send proof of payment to to two email addresses phone in and they can reactivate while i am online. I phone in this morning to say that I did the payment and did send p.o.p now they say the cant reactivate my phone again. One says this do it then it something else.<br> I am very disapointed all monies paid and must still pay but cant get my line reactivate it. I hope someone comes back to me otherwise i am going back to another network.<br> <br> <br> <br>

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Replies (1)
Cell C
Cell C's reply07 Mar 2016, 12:25
Official
Hello DB***1,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN