disconnecting prepaid phone that worked perfectly. Case No: SG876122

I am writing with regards to the contract that I took out with your guys in June 2019, I also had another cellphone contract with your ***.

Two months ago my contract on ***came to an end and I cancelled it asking it to be pre-paid as I wanted the other contract *** to be changed over to *** Much to my disappointment I found that the number chang was not completed as requested. Yesterday I phoned Cell C again and was told sorry they can't do the number change I must go into a Cell C shop. I went to your shop in Woodlands Mall Pretoria, spend almost a hour there , where I was assured that the number change will be done and I will be able to keep on using ***. As from this morning *** is not working, keeping in mind this is my work phone. I must have made 15 calls already today to get this resolved with no joy. I can't believe when last did I spoke to such *********** people. .

I am aware that your rules (a laughing matter) states that work of this nature should be carried out in reasonable time However, I do not believe this to be the case with the service I received, seeing that I walked into your shop with a working number and now suddenly it is not working.

As such I would ask you would you be happy with this service. If this issue is not resolved by tomorrow morning 08H00 you leave me no other choice than to source legal advice.