ZT
Zanele T
1 reviews | Active since Feb 2021
06 Feb 2024, 09:37
Disconnected Fibre
I am suprised to be getting an email stating that my request is closed yet i still have a pending enquiry. The last email i sent yesterday i received a response stating that the team willinvestigate and revert with an update- dololo. Dear Zanele Tembeni,
We are happy to report that your service request #CF084315 has been closed.
We trust that your request has been resolved to your satisfaction.
If not, please reply to this email, and we will re-open this request until such time as you are satisfied with the resolution.
One of our Customer Service Consultants will be in touch to discuss your request further.
Kind Regards,
Cell C Fibre
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Cell C's replyOfficial
06 Feb 2024, 09:45Dear Zanele Tembeni
Thank you for reaching out to us.
We apologize for the unpleasant experience. Your case is still opened as our support team is yet to provide feedback. We have requested priority on your case with our Fibre team. Our support team will be in touch to provide an up date as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
We apologize for the unpleasant experience. Your case is still opened as our support team is yet to provide feedback. We have requested priority on your case with our Fibre team. Our support team will be in touch to provide an up date as soon as possible.
Regards,
Cell C | SR
Best regards,
Cell C's reply06 Feb 2024, 09:45
Official
Dear Zanele Tembeni
Thank you for reaching out to us.
We apologize for the unpleasant experience. Your case is still opened as our support team is yet to provide feedback. We have requested priority on your case with our Fibre team. Our support team will be in touch to provide an up date as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
We apologize for the unpleasant experience. Your case is still opened as our support team is yet to provide feedback. We have requested priority on your case with our Fibre team. Our support team will be in touch to provide an up date as soon as possible.
Regards,
Cell C | SR
Best regards,