AM
Amaris M
1 reviews | Active since Nov 2021
31 Oct 2025, 11:03
Disconnect with account that’s up to date
Made a payment via the cell c app. I have sent POP countless times, but they can’t allocate my payment. Current payment also made, but they still disconnect me instead of fixing from their side.
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Cell C's replyOfficial
31 Oct 2025, 11:12Dear Amaris M,
Thank you for getting in touch with us.
We sincerely apologise for the difficulties you have experienced with your payment and the inconvenience it has caused. We completely understand how frustrating it must be to make payments, submit proof of payment, and still face disconnections — this is certainly not the experience we want for our valued customers.
To ensure this matter is resolved promptly, one of our support team agents will be reaching out to you directly for further assistance. They will work with you to validate your payment and ensure your account is updated correctly.
We appreciate your patience and sincerely apologise for the inconvenience caused. Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the difficulties you have experienced with your payment and the inconvenience it has caused. We completely understand how frustrating it must be to make payments, submit proof of payment, and still face disconnections — this is certainly not the experience we want for our valued customers.
To ensure this matter is resolved promptly, one of our support team agents will be reaching out to you directly for further assistance. They will work with you to validate your payment and ensure your account is updated correctly.
We appreciate your patience and sincerely apologise for the inconvenience caused. Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible.
Regards,
Cell C | MMa
Cell C's reply31 Oct 2025, 11:12
Official
Dear Amaris M,
Thank you for getting in touch with us.
We sincerely apologise for the difficulties you have experienced with your payment and the inconvenience it has caused. We completely understand how frustrating it must be to make payments, submit proof of payment, and still face disconnections — this is certainly not the experience we want for our valued customers.
To ensure this matter is resolved promptly, one of our support team agents will be reaching out to you directly for further assistance. They will work with you to validate your payment and ensure your account is updated correctly.
We appreciate your patience and sincerely apologise for the inconvenience caused. Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the difficulties you have experienced with your payment and the inconvenience it has caused. We completely understand how frustrating it must be to make payments, submit proof of payment, and still face disconnections — this is certainly not the experience we want for our valued customers.
To ensure this matter is resolved promptly, one of our support team agents will be reaching out to you directly for further assistance. They will work with you to validate your payment and ensure your account is updated correctly.
We appreciate your patience and sincerely apologise for the inconvenience caused. Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible.
Regards,
Cell C | MMa