Disappointment with excessive billing on data contract

I hope this message finds you well. I am writing to express my concern and disappointment regarding the recent billing issues I have encountered with CellC. Firstly, I must highlight that your company has failed to meet its Service Level Agreements (SLAs). I expected a call from your team by today, but instead, I had to take the initiative to contact your company myself.

I had a data contract with CellC for 24 months, which concluded in July, during which I was paying R219 per month. The cell number associated with this contract is ***. To my surprise, I have noticed that I am currently being billed approximately R700 per month. This is an exorbitant amount compared to the original contract fee.

What is more alarming is that no one from CellC contacted me to discuss or obtain my consent for debiting my account at this new amount. I reached out to your call centre, reference number ***, and was advised to upgrade the contract. I agreed to this on the condition that I would be refunded for the unfair debits made to my account.

I urge you to resolve this matter as a priority. If this issue is not addressed promptly, I will be left with no choice but to discontinue my business with CellC and consider other mobile service providers offering similar packages. It is disheartening to think about how many other customers might be facing similar issues, potentially resulting in financial gain for CellC at the expense of unsuspecting customers who may not monitor their contract expiry dates diligently.

Thank you for your immediate attention to this matter.