Disappointment in service

On the 11.04.2016 I had called Cell C direct to upgrade my contract, a contract which I have had with them for over 10 years. the first consultant I spoke to Gcobisae Mbonane helped me with my upgrade and migration. at the end of the conversation she told me that I will have my device with in 3 to 7 working days. On day three which is today 13.04.2016 I called Cell C direct to find out if my device is ready for delivery. I got told that they do not have stock and stock will be available at the end of the month. Consultant Jenifer Hlungwane said that by the close of business today I will get feed back on how they are going to help me it is now 05:12 pm passed close of Business and I have not received any feed back.<br> <br> HOW CAN YOU ASSURE YOUR \valued customer AS YOU CALL IT THAT a valued customer that they will have something and a few days later have a difference story.<br> <br> I am truly disappointed in Cell C and I have a good mind of cancelling my contract with them as whole..<br> <br> "