CL
Claire L

1 reviews | Active since Jun 2019

15 Mar 2024, 11:46

Disappointment in Cell C

Case Number ***, still has not been resolved. I was told to go to Mall of Carnival, so that I can here the recording whereby I accepted an additional contract to my name. I have just been there and they have not received the email. Which by the way, I dont understand why you can email my recording to them and not just to me. I have had the run around from you all week. I cancelled my contract for my mother in law who passed away in January 2021. The number you say I didnt cancel was within the contract for my mother in law. This number has no records of any usage at all since she passed away, and still you argue saying I am wrong. Kindly send that recording to my email address, as I am sick of going to various malls so the I can confirm that I am correct and you are wrong.

0
Replies (8)
Cell C
Cell C's reply15 Mar 2024, 12:11
Official
Dear  Claire Luise 

Thank you for contacting Cell C. 

We apologize for the unpleasant experience that you have had regarding the cancellation of the contract. 

The reason why the call records are sent to the store and not you directly is that the call records remain the property of Cell C, thus we don't send them to customers directly. Instead, they get sent to the store for you to listen to. At no point would we or the store provide you with the call recording. 

Regards
Cell C | MP 

Best regards,

CL
Claire L's update15 Mar 2024, 12:19
Reviewer Update
It hasn't been sent to the store, and it's my voice on that recording, shouldn't I have access to it. I am so fed up with cell c, Nothing has been resolved dispite my efforts for a month.
Cell C
Cell C's reply15 Mar 2024, 13:38
Official
Thank you for getting back to us. We apologise for the inconvenience caused by the breakdown in communication with regards to the Call Recording. We have requested that our Consultant liaise with both the Cell C store and yourself to have this query resolved as soon as it is possible.

Cell C | NZ

Best regards,

CL
Claire L's update15 Mar 2024, 15:12
Reviewer Update
Please can you call me again. I was still driving,
Cell C
Cell C's reply15 Mar 2024, 15:15
Official
We have notified our Team.

Regards,
Cell C | GN

Best regards,

CL
Claire L's update15 Mar 2024, 15:39
Reviewer Update
we done
Cell C
Cell C's reply15 Mar 2024, 15:44
Official
That has been noted.

Regards,
Cell C | GN

Best regards,

Cell C
Cell C's reply15 Mar 2024, 15:48
Official
That has been noted.

Regards,
Cell C | GN

Best regards,