CJ
Carmen J
1 reviews | Active since Aug 2019
11 Sept 2024, 09:39
Disappointment & Disgust
I have been a client with cell c since 2011. Every 2 years I would upgrade, had 3 contracts with them. Feb 2024 I upgraded my one contract, my second contract I decided to not upgrade as my laptop was perfectly working good. August 2024 I was due for a upgrade on my 3rd contract, I went into store and advised the consultant I would like a iPhone 15 as that's the only device they were displaying in their catalogue. They stated I needed to let my laptop complete and on 1 Sept i should come back as they have updated my profile and my scoring should be back to 680. I went to store yesterday 10/09 as I got a sms. Only for them to state that I can't get a iPhone cause my scoring of 680 doesn't allow me to get a device that's going to cost R1099 for 36months. Hence I have been paying R2300 for 3 devices including insurance at cell c for years.
I just don't get how you at cell c stores and head office can have a customer have 3 contracts, pay over R2300 but you simply can't give her what she wants & she can pay for it.
I would Highly not recommend Cell C to any person as they definitely don't put their customers needs or wants first, only their needs.
Helpful (0)
Replies (15)0
Replies (15)
Cell C's replyOfficial
11 Sept 2024, 10:25Dear Carmen Johnson
Thank you for contacting Cell C.
We have received your query regarding the Upgrade to your account.
We apologize for the unpleasant experience that you have had with us. We have referred the matter to our support team for further assistance. Our team will be in touch to assist.
Regards
Cell C | MP
Thank you for contacting Cell C.
We have received your query regarding the Upgrade to your account.
We apologize for the unpleasant experience that you have had with us. We have referred the matter to our support team for further assistance. Our team will be in touch to assist.
Regards
Cell C | MP
Best regards,
Cell C's reply11 Sept 2024, 10:25
Official
Dear Carmen Johnson
Thank you for contacting Cell C.
We have received your query regarding the Upgrade to your account.
We apologize for the unpleasant experience that you have had with us. We have referred the matter to our support team for further assistance. Our team will be in touch to assist.
Regards
Cell C | MP
Thank you for contacting Cell C.
We have received your query regarding the Upgrade to your account.
We apologize for the unpleasant experience that you have had with us. We have referred the matter to our support team for further assistance. Our team will be in touch to assist.
Regards
Cell C | MP
Best regards,
Cell C's replyOfficial
11 Sept 2024, 13:05Dear Carmen Johnson
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time for us to reach you. Cell C | MP
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time for us to reach you. Cell C | MP
Best regards,
Cell C's reply11 Sept 2024, 13:05
Official
Dear Carmen Johnson
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time for us to reach you. Cell C | MP
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time for us to reach you. Cell C | MP
Best regards,
CJ
Carmen J's updateReviewer Update
11 Sept 2024, 13:28Hi
I am available from 3pm to receive a call
Kind regards
Carmen
I am available from 3pm to receive a call
Kind regards
Carmen
CJ
Carmen J's update11 Sept 2024, 13:28
Reviewer Update
Hi
I am available from 3pm to receive a call
Kind regards
Carmen
I am available from 3pm to receive a call
Kind regards
Carmen
Cell C's replyOfficial
11 Sept 2024, 13:59Thank you for the response, we have alerted our team.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
Cell C's reply11 Sept 2024, 13:59
Official
Thank you for the response, we have alerted our team.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
CJ
Carmen J's updateReviewer Update
12 Sept 2024, 11:41Your consultants service is pathetic. A consultant called me yesterday. Said she would have to send a email to load the deal for the iPhone 15 256gb for 1099r for 36months and would call me back today. Today a diffrent person called saying I have a online application but don't qualify for the iPhone 15 cause ofy 680 score. And wants to force a iPhone 11 on me which I don't want
I don't understand how the people operate or communicate there to each other and if they do handovers but once again your service to a long standing client is just not up to parl
I don't understand how the people operate or communicate there to each other and if they do handovers but once again your service to a long standing client is just not up to parl
CJ
Carmen J's update12 Sept 2024, 11:41
Reviewer Update
Your consultants service is pathetic. A consultant called me yesterday. Said she would have to send a email to load the deal for the iPhone 15 256gb for 1099r for 36months and would call me back today. Today a diffrent person called saying I have a online application but don't qualify for the iPhone 15 cause ofy 680 score. And wants to force a iPhone 11 on me which I don't want
I don't understand how the people operate or communicate there to each other and if they do handovers but once again your service to a long standing client is just not up to parl
I don't understand how the people operate or communicate there to each other and if they do handovers but once again your service to a long standing client is just not up to parl
Cell C's replyOfficial
12 Sept 2024, 12:12Dear Carmen Johnson
We deeply regret the confusion and frustration you’ve experienced. Your loyalty is important to us, and we understand how upsetting inconsistent communication can be.
Our Team will be in touch to assist and advise accodingly.
Regards,
Cell C | TM
We deeply regret the confusion and frustration you’ve experienced. Your loyalty is important to us, and we understand how upsetting inconsistent communication can be.
Our Team will be in touch to assist and advise accodingly.
Regards,
Cell C | TM
Best regards,
Cell C's reply12 Sept 2024, 12:12
Official
Dear Carmen Johnson
We deeply regret the confusion and frustration you’ve experienced. Your loyalty is important to us, and we understand how upsetting inconsistent communication can be.
Our Team will be in touch to assist and advise accodingly.
Regards,
Cell C | TM
We deeply regret the confusion and frustration you’ve experienced. Your loyalty is important to us, and we understand how upsetting inconsistent communication can be.
Our Team will be in touch to assist and advise accodingly.
Regards,
Cell C | TM
Best regards,
CJ
Carmen J's updateReviewer Update
12 Sept 2024, 12:26Hi
Would appreciate that call
Would appreciate that call
CJ
Carmen J's update12 Sept 2024, 12:26
Reviewer Update
Hi
Would appreciate that call
Would appreciate that call
Cell C's replyOfficial
12 Sept 2024, 12:37We will arrange for a call as soon as possible to assist you further.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,
Cell C's reply12 Sept 2024, 12:37
Official
We will arrange for a call as soon as possible to assist you further.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,
CJ
Carmen J's updateReviewer Update
12 Sept 2024, 12:50Thank you
CJ
Carmen J's update12 Sept 2024, 12:50
Reviewer Update
Thank you
Cell C's replyOfficial
12 Sept 2024, 13:02Pleasure.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply12 Sept 2024, 13:02
Official
Pleasure.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's replyOfficial
12 Sept 2024, 14:48Dear Carmen Johnson
Kindly note that our sales team tried reaching you with no success, please provide an alternative contact number to reach you on and suitable time to call via private reply.
Rgards,
Cell C | PN
Kindly note that our sales team tried reaching you with no success, please provide an alternative contact number to reach you on and suitable time to call via private reply.
Rgards,
Cell C | PN
Best regards,
Cell C's reply12 Sept 2024, 14:48
Official
Dear Carmen Johnson
Kindly note that our sales team tried reaching you with no success, please provide an alternative contact number to reach you on and suitable time to call via private reply.
Rgards,
Cell C | PN
Kindly note that our sales team tried reaching you with no success, please provide an alternative contact number to reach you on and suitable time to call via private reply.
Rgards,
Cell C | PN
Best regards,
CJ
Carmen J's updateReviewer Update
12 Sept 2024, 14:56Hi the person that called me yesterday and advised of the loading deal issue, mailed me back she would call me after 2 but I haven't received a call as yet
CJ
Carmen J's update12 Sept 2024, 14:56
Reviewer Update
Hi the person that called me yesterday and advised of the loading deal issue, mailed me back she would call me after 2 but I haven't received a call as yet
Cell C's replyOfficial
12 Sept 2024, 16:28Apologies for the delay, please bear with us, you will be contacted and assisted further.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply12 Sept 2024, 16:28
Official
Apologies for the delay, please bear with us, you will be contacted and assisted further.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
CJ
Carmen J's updateReviewer Update
18 Sept 2024, 09:35Hi
In the end your service still is Pathetic & low. After all the hassle the girl went through emailing & emailing for a deal to be loaded, Now it's my transunion score that's not up to standard for you to allow me to get the iPhone 15. I will be canceling my contract soon & be done with cell c. & tell your agents to stop calling me for a upgrade. I am DONE with Cell C. It's never the client is put first but cell c putting themselves first
In the end your service still is Pathetic & low. After all the hassle the girl went through emailing & emailing for a deal to be loaded, Now it's my transunion score that's not up to standard for you to allow me to get the iPhone 15. I will be canceling my contract soon & be done with cell c. & tell your agents to stop calling me for a upgrade. I am DONE with Cell C. It's never the client is put first but cell c putting themselves first
CJ
Carmen J's update18 Sept 2024, 09:35
Reviewer Update
Hi
In the end your service still is Pathetic & low. After all the hassle the girl went through emailing & emailing for a deal to be loaded, Now it's my transunion score that's not up to standard for you to allow me to get the iPhone 15. I will be canceling my contract soon & be done with cell c. & tell your agents to stop calling me for a upgrade. I am DONE with Cell C. It's never the client is put first but cell c putting themselves first
In the end your service still is Pathetic & low. After all the hassle the girl went through emailing & emailing for a deal to be loaded, Now it's my transunion score that's not up to standard for you to allow me to get the iPhone 15. I will be canceling my contract soon & be done with cell c. & tell your agents to stop calling me for a upgrade. I am DONE with Cell C. It's never the client is put first but cell c putting themselves first
Cell C's replyOfficial
18 Sept 2024, 10:17Hi Carmen Johnson,
We sincerely apologize for the way things have unfolded. Our support team has been updated accordingly and will assist further.
Cell C | GM
We sincerely apologize for the way things have unfolded. Our support team has been updated accordingly and will assist further.
Cell C | GM
Best regards,
Cell C's reply18 Sept 2024, 10:17
Official
Hi Carmen Johnson,
We sincerely apologize for the way things have unfolded. Our support team has been updated accordingly and will assist further.
Cell C | GM
We sincerely apologize for the way things have unfolded. Our support team has been updated accordingly and will assist further.
Cell C | GM
Best regards,